TECHNICAL DOCUMENTATION/INTELLIGENT INFORMATION
Out of the dusty Archives, into Displays and Voice Assistants
Traditional manufacturing firms all over the world struggle to transform their technical documentation into digital formats and benefit from their potential. Most frequently, familiar manuals are simply supplemented by PDF-files, resulting in a poor customer product experience that lacks interaction. Empolis Content Express® thus makes it easier than ever to provide users with the right information at the right time. Thanks to our underlying knowledge graph technology, you can perform these tasks without additional effort and thus achieve the optimum for your company and your customers. The source for all this information remains the technical editorial team and existing content can easily be integrated.
Same Effort – all Channels
Seize the chance to communicate relevant information in forms of digital media quickly and interactively. In addition to displays built into the product, smartphones or tablets can also be used, which – via QR codes, for example – can lead directly to the required information. Use chats or even voice assistants wherever it makes sense, either as a part of an app, or directly on suitable machines and systems.
Turn Customers into true Fans
Intelligent product information prevents incorrect operation of your products, optimizes their use, and avoids stressful discussions with your customers about warranty claims that are actually based on incorrect system operation. Empolis Content Express® allows you to improve your customer product experience and reduce your costs at the same time.
Turn Cost Centers into Profit Centers
Empolis Content Express® not only saves costs in technical documentation, but also changes its relevance for your entire corporate success. The patented knowledge graph technology enables you to exploit more and more cross-selling and upselling potentials and to transform cost centers into profit centers.